Guest Information

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Holiday Let Terms & Conditions

A Quick Guide to a Great Stay

We're here to help you have a fantastic holiday! To make sure everything runs smoothly, please read these terms and conditions.

Your Stay:

Check-in: 4 PM
Check-out: 10 AM
Late check-out: £50 fee, per every hour after 10AM.
Checking -in-out: Information will be sent to you after booking.

Keeping Things Safe and Sound:

Safety First: Please report any issues or damage right away.
Guest Responsibility: The person who books is responsible for everyone in their group, including any visitors.
Maximum Guests: Please stick to the maximum number of guests allowed.
Quiet Time: Please keep noise levels down between 10 PM and 8 AM.
No Parties: Party animals, please find another venue.
Pet Policy: Pets are allowed in some properties, but please let us know in advance and follow the specific rules.
Smoking & Vaping: Strictly prohibited indoors.
Parking: Parking is available at some properties but is at your own risk. Please don't charge electric cars.

Payments and Cancellations:

Deposit: A deposit of one night's stay is required and is non-refundable.
Full Payment: Full payment is due 28 days before your stay.
Cancellations:
- 14+ days' notice: Full refund.
- 14-10 days' notice: Refund minus the deposit.
- 7 days or less notice: No refund.
No-Shows: No refunds for no-shows.
Force Majeure: If we need to cancel your booking due to circumstances beyond our control, we'll refund your payment, and do our best to relocate you.
Monthly Payments: If you would like to spread the cost of the holiday over several payments we can arrange this.

Damage and Lost Property:

Damage: You're responsible for any damage caused and will be charge accordingly.
Lost Keys: There's a charge for lost keys.
Lost Property: We can return lost property, but you'll cover the postage costs.
Damage Deposit:
Checking out : Guests are responsible for leaving the property in a clean and tidy condition, returning the keys to the lock box, and disposing of rubbish in the wheelie bin. Guests must also vacate the property by 10:00 AM on the day of departure.

Your Privacy:

We'll keep your personal information safe and only share it with necessary parties, like cleaners or maintenance workers.

A Note on Accuracy:

We do our best to provide accurate information about the properties, but sometimes things can change. We'll always try to keep you updated.

A Fair Stay for All:

We reserve the right to cancel your booking if you don't follow these terms or if your behavior is disruptive.

By booking, you agree to these terms and conditions.

Have a wonderful stay!

We look forward to hearing from you !

Special Occasions

Have a special occasion coming up? Birthday? Celebration? Or just fancy a little bit of a gastronomic loving the Cornish way.

Those seeking to commemorate special occasions, whether celebrations, birthdays, or simply to indulge in the culinary delights of Cornwall, we offer a range of bespoke services.

Upon booking your holiday accommodation with us, you may elect to have a traditional Cornish cream tea prepared for your arrival. Alternatively, we can arrange for the provision of freshly caught fish or premium meats for a barbecue.

Should you require a birthday cake, we are pleased to accommodate your request. We kindly ask that you provide ample notice to ensure all arrangements are completed to your satisfaction.

We are delighted to offer a traditional Cornish cream tea. Our generous two-person standard selection includes four scones, four miniature jars of preserves, and, of course, authentic Roddas clotted cream. Accompanying these are shortbreads, Cornish fairings, and Cornish tea. The combination of these elements creates an exceptionally experience ready for your arrival.

We are pleased to offer a selection of fresh, locally sourced fish. Presented here is our standard two-person assortment, comprising three varieties of fish from the day's catch, meticulously filleted and pin-boned, accompanied by six scallops and ten shelled king prawns.

This carefully curated selection will be placed in your refrigerator, ready for your enjoyment upon your arrival.

We provide a selection of locally sourced meats suitable for barbecue preparation. Featured here is our standard two-person barbecue assortment, which includes two pork chops, two beef burgers, two sausages, two lamb chops, and two marinated chicken thighs.

This selection can be arranged to be placed in your holiday home refrigerator, ready for your use, alongside a charcoal barbecue prepared for immediate grilling.